Shift Management Specialist - Remote

Overview

The Shift Management Specialist is an entry-level managerial role responsible for managing shifts for a team of Risk, Fraud and Payments agents, requiring strong shift management and operational skills.

In Short

• Manage day-to-day operations during assigned shifts.
• Allocate resources effectively to meet demand.
• Address operational issues and escalate when necessary.
• Supervise and support team members during shifts.
• Guide and mentor new and existing staff.
• Monitor team performance and provide feedback.
• Ensure timely resolution of customer inquiries and complaints.
• Maintain compliance with safety and legal regulations.
• Compile shift reports documenting key activities.
• Act as a liaison between management and staff.

Requirements

• Minimum 1 year experience in operational service roles.
• Proven experience in shift management, ideally in iGaming.
• Strong knowledge of KYC, Risk, and Payments processes.
• Expertise in resource allocation and workload balancing.
• Strong analytical and reporting skills.
• Excellent problem-solving abilities.
• Effective communication skills.
• Familiarity with back-office tools and software.
• Ability to thrive in a fast-paced environment.

Benefits

• Opportunity for professional growth in a dynamic company.
• Work remotely from anywhere.
• Collaborate with a global team.
• Engage in continuous learning and development.
• Contribute to operational excellence in a growing sector.