Remote Otter LogoRemoteOtter

Customer Service Representative - Remote

Posted 33 weeks ago

Overview

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

In Short

  • Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
  • Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
  • Ability to learn and follow all customer service procedures and policies
  • Strive to meet and go above personal and team target goals
  • Record, organize and file customer interactions and account changes
  • Able to up-sell if needed
  • Able to schedule call back and appoints to resolve customer needs

Requirements

  • Strong communication skills
  • Ability to work in a fast-paced environment
  • Experience in customer service preferred
  • Willingness to learn and adapt
  • Problem-solving skills

Benefits

  • Flexible working hours
  • Remote work options
  • Opportunities for career advancement
  • Comprehensive training programs

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