Managing CSR/Dispatcher - Remote

Overview

This isn’t just another job, this is an opportunity to help build something from the ground up. PatchitUP is more than a drywall repair company to us. It’s a business we’re launching as partners and as a long-time dream – to build a company where culture and employee experience always come first. We believe if we take great care of our team, they’ll take great care of our customers.

In Short

• You’ll be one of the first key hires in a growing franchise business
• You’ll help design systems, workflows, and standards
• You’ll have real leadership growth opportunities
• Within 6 months, you’ll hire and lead your first team member
• You’ll help us build a workplace people genuinely love being part of
• Managing scheduling and dispatching in ServiceTitan
• Coordinating customer communication and technician schedules
• Supporting technician performance and booking metrics
• Preparing invoices and monitoring lead quality
• Training future CSR team members and Technicians on ServiceTitan

Requirements

• Has expert level ServiceTitan experience
• Has dispatching/scheduling experience in home services
• Is organized, positive, and proactive
• Wants to grow into leadership
• Loves building systems and helping teams succeed

Benefits

• Option to work in-office, flex or fully remote
• Work hours: 7:30 am to 4:00 pm (occasionally until 5:00 pm), Monday to Friday, with some Saturdays as needed.