German-speaking E-commerce Assistant - Remote

Overview

As a German-speaking E-commerce Assistant, you will help webshops expand into the German market by providing exceptional customer service and managing social media accounts.

In Short

• Assist customers via phone, chat, and email.
• Manage social media accounts for webshops.
• Gather ideas for improving webshop processes.
• Work in a friendly and supportive team.
• Focus on customer satisfaction and smooth shopping experiences.
• Receive training in e-commerce and customer service.
• Enjoy hybrid attendance with flexibility in scheduling.
• Participate in social gatherings and team events.
• Lunch benefits provided.
• Career development opportunities available.

Requirements

• Deep understanding of German customers' mindsets.
• Fluent in German with great customer service skills.
• Ability to communicate in English.
• Good computer skills and willingness to learn.
• Team-player attitude.
• Experience in e-commerce or customer service is a plus.

Benefits

• Comprehensive training in e-commerce and customer service.
• Career development and tailored training support.
• Flexibility in work schedule.
• Social Club for team bonding.
• Lunch benefits to support healthy eating.
• Additional benefits to be discussed.