Spanish Speaking Patient Coordinator - Remote

Overview

We are looking for a seasoned Spanish Speaking Patient Coordinator to join one of the fastest-growing healthcare companies based in New York. As an Assistant Patient Coordinator, you’ll support Lead Patient Coordinators in managing company operations and join a compassionate team dedicated to helping families during their time of need. Your role involves building strong connections with patients, organizing caregiver schedules, and ensuring top-quality care. To succeed, you’ll need exceptional attention to detail, self-motivation, and strong communication, administrative, and problem-solving skills.

In Short

• Monitors daily attendance for all patients.
• Schedules/Coordinates patient care staffing according to Agency policy.
• Updates information daily utilizing HHA Exchange System regarding employee absentee status for no call/no show, cancellations, refusals, and employee illness.
• Communicates with patients and their families regarding all changes including NO SHOW's or Cancellations.
• Maintain patient confidentiality and privacy with dignity and respect while managing phone calls in a supportive, reassuring manner.
• Maintains pertinent information regarding incoming calls, availability, and comments and submits to the Director of Paraprofessional Services regarding patient issues and concerns in a timely manner.
• Schedules all necessary personnel and resolves all last-minute cancellations.
• Reviews and submits any issues to the proper departments (e.g. Human Resources, Payroll, Intake Department, etc.).
• Works in conjunction with other office staff.
• Provides support and guidance to office staff.
• Responsible for maintaining or growing caseload.
• Available for On-Call rotation.
• Performs other nursing activities as directed.

Requirements

• Exceptional attention to detail.
• Self-motivation.
• Strong communication skills.
• Administrative skills.
• Problem-solving skills.

Benefits

• Competitive salary based on experience.
• Supportive team environment.
• Opportunity to make a difference in patients' lives.