Manager of Information Systems - Remote

Overview

The Manager of Information Systems will lead and enhance the helpdesk and sysadmin teams at OpenSesame, focusing on coaching, process development, and team collaboration to support the company's growth.

In Short

• Lead and mentor the Information Systems team.
• Enhance processes for helpdesk and sysadmin functions.
• Build rapport with team members and understand their career goals.
• Manage vendor relationships and onboarding processes.
• Focus on documentation and process repeatability.
• Drive team productivity and quality metrics.
• Encourage a culture of continuous improvement.
• Participate in company-wide initiatives and meetings.
• Travel required for team meetings and vendor evaluations.
• Competitive salary with comprehensive benefits.

Requirements

• Strong leadership and coaching skills.
• Experience in Information Systems management.
• Ability to develop and implement processes.
• Excellent communication skills.
• Experience with vendor management.
• Strong analytical and problem-solving abilities.
• Willingness to travel as needed.
• Understanding of IT service management.
• Proficiency in project management methodologies.
• Commitment to continuous learning and improvement.

Benefits

• Comprehensive benefits package including health insurance.
• 401(k) matching.
• Professional development opportunities.
• Paid time off.
• Remote-first work environment.
• Opportunities for growth within the company.
• Inclusive and diverse workplace culture.
• Pay transparency and equity initiatives.
• Support for work-life balance.
• Regular team-building activities.