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Banco de Talentos (Pessoas com Deficiência) - Atendimento ao Cliente, Ouvidoria, Prevenção a Fraudes e Outras - Remote

Posted 9 weeks ago
Customer Service
Full Time
Brazil, Sao Paulo

Overview

The Nubank Talent Bank is a recruitment initiative aimed at individuals with disabilities, allowing them to be considered for future job openings based on their profiles.

In Short

  • Opportunity to join Nubank's Talent Bank for future job openings.
  • Focus on customer service roles, including fraud prevention and data labeling.
  • Profiles will be analyzed by recruitment specialists.
  • Open to all individuals with disabilities.
  • Experience in customer service channels is preferred.
  • Knowledge of Portuguese language norms is required.
  • Flexibility and creativity in problem-solving are essential.
  • Experience with technology tools like Office or Google Sheets is necessary.
  • Remote work with occasional office presence.
  • Diversity and inclusion are key values at Nubank.

Requirements

  • Experience in customer service.
  • Proficiency in Portuguese.
  • Ability to adapt to different customer profiles.
  • Experience in problem-solving.
  • Familiarity with technology tools.
  • Basic English is a plus.
  • Experience with sensitive cases or fraud is advantageous.
  • Courses related to fraud are a plus.
  • Experience in premium services is a plus.
  • Data analysis skills are beneficial.

Benefits

  • Opportunity to work in a diverse and inclusive environment.
  • Engagement in meaningful customer interactions.
  • Possibility of career growth within Nubank.
  • Flexible work arrangements.
  • Access to training and development resources.

Translated from Portuguese

Nubank logo

Nubank

Nubank, founded in 2013, is a leading digital banking platform dedicated to simplifying financial services and empowering individuals in their daily lives. With a strong presence in Brazil, Mexico, and Colombia, Nubank serves millions of customers and is committed to innovation and security in the financial sector. The company fosters a collaborative and multidisciplinary work environment, emphasizing the importance of security and compliance while providing a range of employee benefits and a flexible hybrid work model.

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