US Mortgage Post Closing Specialist (Work From Home) - Remote

Overview

The Post Closing Specialist is crucial in coordinating the resolution of deficiencies identified by investors during the purchase review process. This role involves in-depth research of loan files to address ambiguities, collaboration with various departments to secure necessary documentation, and managing investor exceptions to ensure timely clearance of loans for purchase.

In Short

• Review investor loan deficiencies and resolve them without involving the underwriter, branch, or borrowers.
• Conduct daily reviews of investor loan pipelines to identify suspended loans requiring remediation.
• Validate all suspense conditions and provide resolutions by the specified cure date.
• Work with internal departments, external partners, and borrowers to obtain necessary documentation promptly.
• Prepare formal written responses to agencies and investors when audits reveal deficiencies.
• Accurately track and record all events and communications related to loan files.
• Track aged loans in the active pipeline until they are purchased by the investor.
• Maintain a strong understanding of Agency and Investor guidelines and overlays.
• Meet daily production goals set by management and adhere to internal SLA timelines.
• Provide ongoing quality service and maintain confidentiality of all files and information.

Requirements

• Minimum of 5 years’ experience in recent mortgage closing and/or post-closing activities.
• Extensive knowledge of Regulatory and Investor guidelines for various loan programs.
• Strong organizational, analytical, communication, and interpersonal skills.
• Ability to meet deadlines, multi-task, and adjust priorities as necessary.
• Excellent judgment and decision-making skills.
• Excellent customer service skills, with the ability to maintain customer confidence through quality service.
• Proficient in Microsoft Office Suite.
• ENCOMPASS LOS knowledge is a plus.
• Demonstrated experience with attention to detail, written and oral communication, multi-tasking, and working in a team atmosphere while adhering to strict deadlines.

Benefits

• Above market salary
• HMO on Day 1 for principal and two dependents
• Government-mandated benefits
• Performance-based Incentives
• Quarterly Company Events
• In-depth training for career growth
• Great Company Culture and HR experience
• 1,000 PHP De Minimis
• Equipment and software provided