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ServiceNow Functional Architect - Remote

Posted Yesterday
Software Development
Full Time
USA

Overview

We are hiring a skilled ServiceNow Functional Architect to lead configurations, workflow implementations, requirement gathering, UAT support, and end-user enablement across our ServiceNow modules.

In Short

  • Deliver hands-on configuration across ITSM, ITOM, CMDB, CSM, ITAM, SecOps, Performance Analytics, and HRSD.
  • Build HRSD Employee Relations (ER) case management workflows, templates, services, and configurations.
  • Participate in requirements workshops and convert stakeholder needs into clear user stories with acceptance criteria.
  • Design functional workflows, automate processes, and configure catalog items, SLAs, notifications, and dashboards.
  • Execute module-level testing and support UAT cycles, triage defects, and manage retesting.
  • Support Workday–ServiceNow integration validation for employee data, HR profiles, and case workflows.
  • Maintain user/group management, weekly onboarding/offboarding updates, and workflow troubleshooting.
  • Build Performance Analytics dashboards, KPIs, indicators, and reporting models.
  • Facilitate stakeholder training, demos, and documentation for new processes.

Requirements

  • 4–7+ years of ServiceNow functional or technical configuration experience.
  • Strong understanding of ITSM, CMDB, ITAM, CSM, ITOM, SecOps, and PA modules.
  • Hands-on experience with HRSD, especially Employee Relations and Case Management.
  • Solid understanding of ITIL processes, CMDB structures, and workflow automation.
  • Ability to write user stories, test scripts, functional specs, and process documentation.
  • Experience supporting end users, troubleshooting issues, and working with compliance/security teams.
  • Strong analytical, communication, and stakeholder engagement skills.
  • Certifications preferred: CSA, CIS (ITSM/ITOM/HRSD), HRSD Implementation Specialist (good to have).

Benefits

  • Competitive salary and benefits package.
  • Opportunities for professional development and growth.
  • Flexible working hours and remote work options.
  • Collaborative and inclusive company culture.
  • Access to the latest tools and technologies.

N.U

Ness USA

Ness Romania SRL is a prominent technology company that values its employees as its greatest asset. With a focus on professionalism, innovation, teamwork, and dedication to excellence, Ness has established itself as a leader in the tech industry. The company offers its staff opportunities to work on cutting-edge products and platforms for some of the most innovative software companies globally. Employees benefit from a supportive work environment that promotes career progression through collaboration with skilled professionals, access to training and certifications, and a range of attractive compensation and social activities. Ness Digital Engineering is committed to fostering a diverse, inclusive, and authentic work culture.

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