E-commerce Administrative Support Specialist - Remote

Overview

We are seeking a proactive and detail-oriented E-commerce Administrative Support Specialist to join our growing online retail team. This role is ideal for someone with strong spreadsheet skills, experience with e-commerce platforms, and the ability to manage multiple tasks independently. You will play a key role in inventory management, customer support, administrative processes, and social media engagement, ensuring smooth day-to-day operations across our sales channels.

In Short

• Process daily inventory updates from 20–30 suppliers.
• Manipulate and standardize supplier spreadsheets.
• Upload inventory quantities to Shopify.
• Maintain accurate product listings across multiple sales channels.
• Respond to customer inquiries via email and chat within 45 minutes.
• Track order statuses and provide timely updates.
• Reconcile transactions in Xero accounting software.
• Plan, create, and schedule engaging content for social media.
• Monitor comments, messages, and mentions daily; respond promptly.
• Research trends, hashtags, and competitor activity to optimize growth.

Requirements

• Strong spreadsheet skills.
• Experience with e-commerce platforms.
• Ability to manage multiple tasks independently.
• Excellent communication skills.
• Detail-oriented with a proactive mindset.
• Experience with Xero and Shopify is a plus.
• Familiarity with social media management.

Benefits

• Opportunity to work in a growing online retail team.
• Flexible working hours.
• Remote work opportunities.
• Professional development and growth.
• Collaborative team environment.