Moderation Team Lead - Remote

Overview

Nasoft is hiring for Makaseb, a specialized E-commerce and Digital Marketing company serving the Gulf markets. Join a dynamic, innovative team that’s shaping the future of digital commerce across the region.

In Short

• Lead, mentor, and train a team of social media moderators.
• Set clear performance expectations and conduct performance reviews.
• Foster a positive and collaborative team environment.
• Develop and implement social media moderation guidelines.
• Monitor and review user-generated content across social media platforms.
• Identify and remove inappropriate content.
• Engage with the community through comments and direct messages.
• Respond effectively to online crises and negative situations.
• Track and analyze moderation data to identify trends.
• Stay informed about social media trends and laws.

Requirements

• Proven experience in social media moderation or community management.
• Strong leadership and mentoring skills.
• Excellent communication and interpersonal skills.
• Ability to handle crises and difficult situations.
• Familiarity with social media platforms and trends.
• Analytical skills to interpret data and improve strategies.
• Knowledge of relevant laws and regulations.

Benefits

• Opportunity to work in a dynamic team.
• Impact the future of digital commerce.
• Professional development opportunities.
• Collaborative work environment.