Associate Staff Consultant (UX Researcher) - Remote

Overview

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 37 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!

In Short

• Collaborate with the UX Research team to define objectives and execute research plans.
• Assist in planning and conducting user research and competitive analysis.
• Help shape user stories, personas, and journey maps based on research findings.
• Conduct usability tests and remote user interviews, ensuring high-quality moderation.
• Analyze qualitative and quantitative data to refine designs and provide clear, actionable insights tailored to the African market.
• Communicate findings effectively to align with ongoing projects.
• Assist with the writing of reports and presentations.
• Adhere to established UX research best practices and methodologies.
• Moderation Experience: At least 2 years of experience conducting remote usability testing or user interviews.
• Data Analysis: At least 2 years of experience analyzing qualitative data from usability tests and user interviews.

Requirements

• Collaboration: A demonstrated ability to work closely with an in-house team, following our lead while bringing valuable insights to the table.
• Best Practices: Solid knowledge of user research best practices, ensuring methodological rigour and actionable insights.
• Educational Background: A degree in Psychology, Neuropsychology, Social Sciences, or Anthropology is beneficial but not essential.
• Communication: Excellent written and verbal communication.
• At least half of the researchers must be fluent in both French and English.
• While fluency in English is required, it is a huge bonus if the researchers can speak/write a widely used African language (e.g., French, Arabic, Portuguese).

Benefits

• Dynamic and non-hierarchical work culture.
• Opportunity to work with a diverse team across multiple countries.
• Engagement in meaningful projects that inspire and delight users.