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Director, Appeals & Grievances - Remote

Posted 4 weeks ago
All others
Full Time
USA

Overview

The Director of Appeals & Grievances is responsible for leading, organizing, and directing the activities of the Grievance and Appeals Unit, ensuring compliance with Medicare standards and effectively resolving member complaints.

In Short

  • Lead the Appeals & Grievances unit for member complaint resolution.
  • Provide oversight and training for local plans' provider dispute units.
  • Establish and update grievance and appeal policies and procedures.
  • Train staff on recognition and routing of member complaints.
  • Analyze grievance data to identify trends and recommend improvements.
  • Ensure adherence to Medicare standards in processing disputes.
  • Prepare reports on member dissatisfaction root causes.
  • Implement process improvements for operational effectiveness.
  • Manage a team with at least 7 years of healthcare experience.
  • Foster member and provider satisfaction to enhance STAR ratings.

Requirements

  • Associate's degree or 4 years of Medicare grievance experience.
  • 7 years' experience in healthcare claims review.
  • 2 years of management experience in appeals processing.
  • Experience with various medical claims types.
  • Strong supervisory and training skills.

Benefits

  • Competitive benefits and compensation package.
  • Equal Opportunity Employer (EOE) commitment.

M.T.A

Molina Talent Acquisition

Molina Healthcare is a leading provider of managed healthcare services, dedicated to improving the health of its members through high-quality, cost-effective care. The company focuses on network strategy and development, ensuring compliance with federal, state, and local regulations while aligning with its core values and strategic goals. Molina Healthcare emphasizes the importance of building strong relationships with complex providers, including hospitals and physician groups, to enhance network adequacy and financial performance. With a commitment to value-based care, Molina Healthcare actively engages in contract negotiations and innovative reimbursement models to meet the diverse needs of its members.

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