Customer Service Representative - Remote

Overview

This position provides customer support and stellar service to meet the needs of Molina members and providers, resolving issues effectively while demonstrating Molina values.

In Short

• Provide service support to members and providers via phone, chat, email, and off-phone work.
• Conduct surveys related to health assessments and satisfaction.
• Document details related to inquiries accurately.
• Work scheduled shifts, including overtime and weekends as needed.
• Build rapport and respond empathetically to customers.
• Listen attentively and capture relevant information.
• Meet/exceed performance goals in call quality and attendance.
• Engage and collaborate with internal/external departments.
• Take ownership of providing resolutions in real-time.
• Assist providers with inquiries about member eligibility and benefits.

Requirements

• HS Diploma or equivalent education/experience.
• 1-3 years of Sales and/or Customer Service experience.
• Preferred: Associate’s Degree or equivalent education/experience.
• Familiarity with Microsoft Office, Genesys, Salesforce, Pega, and CRM systems.
• Experience with Verint, Kronos, Microsoft Teams, and video conferencing tools.

Benefits

• Competitive benefits and compensation package.
• Equal Opportunity Employer (EOE) M/F/D/V.