Supervisor, RCM Quality and Outcome Improvement - Remote

Overview

The Supervisor, RCM Quality and Outcome Improvement (QOI) is a leadership position within Modmed India Operations to supervise a group of analysts deployed for multiple practices preferably within a single vertical/specialty. They will be responsible for the day-to-day deliverables for their team along with enhancing the collaboration and partnership between internal and vendor teams.

In Short

• Play a critical leadership role in ensuring day-to-day operations are running smoothly.
• Help the team to prioritize their work and understand the importance of following SOPs.
• Inform leadership of critical findings impacting RCM performance.
• Work closely with internal and external teams to document and action challenges.
• Collaborate with training teams to deliver vertical-focused knowledge.
• Review Practice KPI Trends and resolve issues promptly.
• Partner with teams on creating and implementing quality improvement processes.
• Share monthly trend analysis to identify continuous improvement opportunities.
• Participate in process improvement discussions.
• Monitor new client implementations for challenges.

Requirements

• Strong knowledge of all functions within Physician RCM of US Healthcare.
• 7+ years of related working experience in core Provider RCM.
• Strong knowledge of workflows within specialties like Dermatology, Gastro, etc.
• Adept at developing and analyzing KPIs.
• Exceptional communication skills required.
• Strong understanding of various insurance carriers.
• Advanced Excel skills for data analysis.
• Six Sigma specialist preferred.
• Commitment to promoting a positive work environment.
• Must develop expertise in ModMed products within three months.

Benefits

• High growth, collaborative, and award-winning culture.
• Comprehensive benefits package including medical for family.
• Community engagement opportunities with paid Voluntary Time Off.
• Global presence and in-person collaboration opportunities.
• Company-sponsored Employee Resource Groups.