Senior Genesys Cloud CX Consultant - Remote

Overview

We are seeking an experienced Senior Genesys Cloud CX Consultant who will be responsible for designing, implementing, and supporting Genesys Cloud CX solutions for our clients. The ideal candidate will have extensive experience with Genesys Cloud CX, strong problem-solving abilities, and the ability to work closely with clients to understand their needs and deliver tailored solutions.

In Short

• Design, implement, and support Genesys Cloud CX solutions.
• Conduct discovery sessions and create technical documentation.
• Customize and integrate IVRs and data sources.
• Drive migrations from legacy environments to Genesys Cloud.
• Configure and manage queues and skills in Genesys Cloud.
• Troubleshoot and resolve issues related to configurations.
• Collaborate with clients to gather requirements.
• Deliver knowledge transfer sessions to clients.
• Maintain communication with stakeholders.
• Generate technical documentation.

Requirements

• 5+ years of experience with Genesys Cloud CX.
• Strong expertise in Genesys Cloud CX and AWS.
• Proficiency with applications leveraging APIs.
• Fluent in English and Mandarin.
• Bachelor's degree in a related technical discipline.
• Strong problem-solving abilities.
• Ability to work independently.

Benefits

• Opportunity to make an impact in the tech industry.
• Fully remote work culture.
• Inclusive and supportive multicultural environment.
• Professional development opportunities.
• Focus on sustainability and community empowerment.