Senior Genesys Cloud CX Consultant - Remote

Overview

We are looking for an experienced Senior Genesys Cloud CX Consultant to lead the design, implementation, and support of cloud contact center solutions for our clients. This role involves working directly with stakeholders to deliver scalable, integrated solutions tailored to client needs. The ideal candidate combines deep Genesys platform expertise with strong communication and problem-solving skills.

In Short

• Design, configuration, and deployment of cloud-based contact center solutions
• Develop and maintain Architect flows, IVRs, call routing, and system integrations
• Conduct discovery sessions and translate business needs into technical designs
• Oversee migrations from legacy platforms to Genesys Cloud
• Troubleshoot complex technical issues and optimize system performance
• Deliver technical documentation and knowledge transfer sessions
• Collaborate with stakeholders and lead project status communications

Requirements

• 7+ years of experience with Contact Center solutions
• 5+ years of experience with Genesys Cloud, including WEM/WFM and digital channels
• Skilled in building and supporting applications that leverage APIs
• Hands-on experience with Amazon Web Services (AWS)
• Experience with reporting tools
• Strong documentation skills: callflows, API specs, deployment plans
• Excellent stakeholder communication abilities
• Bachelor's degree in Computer Engineering, Telecom, or related field
• Fluent in English (written and spoken)
• Skilled at working independently and representing technical expertise to clients
• Fluent in Mandarin, written and spoken level.

Benefits

• The Chance to Make an Impact: grow alongside some of the tech industry’s premier talent, with a 99% project success rate delivering for some of the world’s biggest brands.
• A Work From Anywhere Culture: make the most of the flexibility that comes with fully remote work.
• Diversity and Empowerment: thrive in an inclusive and supportive multicultural environment.
• Growth Mindset: reap the benefits of a range of professional development opportunities.
• A Better Way of Working: join a company that puts sustainability at the heart of everything it does.