Norwegian Speaking Fitbit Customer Support Specialist - Remote

Overview

Mercier Consultancy MD is seeking a dedicated Norwegian Speaking Fitbit Customer Support Specialist to join our team in Sofia, Bulgaria. If you are passionate about health and fitness technology, this is your chance to contribute to an exciting brand while providing top-notch support to customers. In this role, you will assist Norwegian-speaking Fitbit users, helping them make the most of their devices and ensuring a great user experience.

In Short

• Provide exceptional customer support to Norwegian-speaking customers via phone, email, and chat.
• Assist users with inquiries related to their Fitbit devices, application, and health management features.
• Troubleshoot technical issues and guide customers through product functionalities.
• Document customer interactions and follow-ups accurately to ensure efficient service delivery.
• Collaborate with other teams to escalate and resolve complex customer issues as needed.
• Stay current on product updates and industry trends to offer informed support to customers.

Requirements

• Fluent in Norwegian (both written and spoken).
• Strong communication and interpersonal skills.
• Experience in customer support or a related field.
• Technical aptitude and ability to troubleshoot issues.
• Passion for health and fitness technology.

Benefits

• Competitive salary.
• Opportunity to work with a leading brand.
• Supportive team environment.
• Training and development opportunities.
• Flexible working hours.