German Speaking Customer Service Agent for Hotel Reservations - Remote

Overview

Are you passionate about travel and hospitality? Mercier Consultancy is on the lookout for a German Speaking Customer Service Agent to thrive in our Hotel Reservations & Hospitality Department! In this exciting role, you will be the friendly voice guiding our German-speaking customers through their hotel booking journeys. You’ll assist travelers with reservations, answer their questions about amenities, and ensure they have all the information needed for a fantastic stay. If you're a customer service enthusiast with a love for helping others create unforgettable experiences, this opportunity is just for you!

In Short

• Deliver friendly and efficient customer service in German for hotel reservation inquiries.
• Assist customers with making, modifying, and canceling hotel bookings with a personal touch.
• Provide valuable insights about hotel services, amenities, and local attractions to enhance the travel experience.
• Tackle customer complaints and issues promptly, ensuring customer satisfaction at all times.
• Keep accurate records of customer interactions to maintain seamless communication.
• Collaborate with hotel partners to meet and exceed guest expectations.
• Stay up-to-date on industry trends, promotions, and best practices to offer the best recommendations.

Requirements

• Fluency in German (spoken and written).
• Strong communication and interpersonal skills.
• Experience in customer service, preferably in the hospitality industry.
• Ability to handle customer complaints with empathy and professionalism.
• Familiarity with hotel booking systems is a plus.
• Strong organizational skills and attention to detail.
• Willingness to work flexible hours, including weekends.

Benefits

• Opportunity to work in a dynamic and supportive team environment.
• Competitive salary and benefits package.
• Employee discounts on hotel bookings.
• Training and development opportunities.
• Chance to work with a diverse clientele.