Night Call Phone Attendant - Remote

Overview

The Night Call Phone Attendant serves as the first point of contact for families, hospitals, nursing facilities, and community partners after business hours, requiring compassion, professionalism, and calm decision-making during highly emotional situations.

In Short

• Answer all incoming after-hours calls promptly and professionally.
• Provide compassionate guidance to grieving families.
• Collect accurate and complete first-call information.
• Verify legal next of kin and authorization details.
• Document all information clearly in case management software.
• Notify and dispatch removal personnel in a timely manner.
• Communicate with on-call funeral directors regarding new cases.
• Maintain calm, empathetic tone at all times.
• Protect confidentiality and HIPAA compliance.
• Prepare morning summary reports for leadership.

Requirements

• High school diploma or equivalent.
• Strong verbal communication skills.
• Ability to remain calm under pressure.
• Basic computer and data entry proficiency.
• Reliable internet and phone access (if remote).
• Ability to work independently overnight.

Benefits

• Hourly wage based on experience.
• Overnight differential (if applicable).
• On-call stipend (if structured as availability pay).