Call Attendant - Nightshift - Remote

Overview

The Call Attendant - Nightshift position at Dynacare involves managing end-to-end booking processes and administrative tasks during the overnight shift, ensuring effective communication with various teams and clients.

In Short

• Manage booking and administrative tasks during night shifts.
• Interact with internal teams and clients.
• Handle inbound and outbound calls for testing requests.
• Document call information accurately.
• Prepare mobile bookings and manage web booking requests.
• Ensure compliance with operational protocols.
• Provide excellent customer service.
• Work remotely with occasional office visits.
• Maintain a low error rate in data handling.
• Participate in ongoing training and development.

Requirements

• Excellent organizational and planning skills.
• Proficiency in computer systems and software.
• Strong oral and written communication skills.
• Ability to work independently with good judgment.
• Demonstrate tact and diplomacy in client interactions.

Benefits

• Access to health and wellness benefits.
• Opportunities for internal mobility and career growth.
• RRSP match benefits and employee stock purchase program.
• Collaborative and diverse work environment.