The Massachusetts Bay Transportation Authority (MBTA) is a public agency responsible for providing public transportation services in the Greater Boston area. As part of its commitment to enhancing operational efficiency and safety, the MBTA is undergoing a digital transformation initiative aimed at equipping frontline employees with mobile-first tools for accessing critical resources and contributing data from the field. The organization emphasizes stakeholder engagement and change management to ensure successful adoption of new technologies, fostering a culture of collaboration and continuous improvement within its workforce.