Teller - Wilkens Plaza Branch - Remote

Overview

The Teller at Wilkens Plaza Branch specializes in enhancing the customer experience through digital engagement and efficient processing of financial transactions.

In Short

• Provide exceptional customer service and support.
• Process a variety of financial transactions accurately.
• Engage with customers in lobby management.
• Educate customers on self-service options.
• Handle escalated account service issues.
• Complete operational activities like cash ordering and vault management.
• Maintain compliance with AML, BSA, and KYC regulations.
• Demonstrate digital fluency and customer-centricity.
• Work collaboratively within the bank to resolve issues.
• Participate in continuous learning to stay updated on operational changes.

Requirements

• High school diploma or equivalent.
• Minimum of 6 months customer service experience.
• Strong verbal communication skills.
• Proven interpersonal skills.
• Ability to manage time and prioritize tasks effectively.
• Proficient in internet user-level technology.
• Bilingual skills preferred based on branch needs.
• Ability to stand for long periods.
• Ability to lift objects weighing 5lbs – 30lbs.
• Ability to interact with customers face-to-face.

Benefits

• Competitive salary and pay range.
• Comprehensive medical and retirement benefits.
• Paid volunteer time each year.
• Supportive work environment with a focus on community engagement.
• Opportunities for professional growth and development.
• Commitment to diversity and equal employment opportunities.
• Access to internal control standards and audit compliance.
• Encouragement of a culture of integrity and collaboration.
• Focus on employee well-being and work-life balance.
• Engagement in a drug-free workplace.