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Virtual Reservations Agent - Remote

Posted 5 hours ago
Customer Service
Part Time
USA

Overview

Makers Air is seeking a friendly, detail-oriented Virtual Reservations Agent to join our team remotely. As the first point of contact for our passengers, you will play a key role in delivering an exceptional customer experience and ensuring every passenger enjoys a smooth and efficient booking process.

In Short

  • Provide exceptional customer service via phone and email in a remote environment.
  • Manage a high volume of incoming reservation calls from passengers.
  • Assist customers with new flight reservations, itinerary changes, cancellations, and general inquiries.
  • Provide accurate information regarding schedules, fares, policies, baggage guidelines, and services.
  • Create, update, and manage reservations with a high degree of accuracy.
  • Process payments and issue booking confirmations.
  • Resolve reservation-related questions and customer service issues in a professional and timely manner.
  • Route calls to appropriate departments when needed.
  • Maintain accurate passenger and reservation records.
  • Coordinate with internal teams to ensure a smooth and seamless passenger experience.

Requirements

  • 2–4 years of experience in hospitality, aviation, travel, or call center customer service preferred.
  • High school diploma or equivalent required; Associate degree in Aviation, Travel & Tourism, Business, or related field is a plus.
  • Experience handling high-volume phone environments strongly preferred.
  • Knowledge of travel to the Bahamas and Out Islands preferred.
  • Experience with aviation reservation systems strongly preferred.
  • Strong attention to detail with the ability to accurately manage fares, fees, and reservations.
  • Excellent communication, customer service, and problem-solving skills.
  • Ability to remain professional and efficient in a fast-paced, phone-based environment.
  • Proficiency in Microsoft Office; additional languages a plus.
  • Knowledge of FAA and TSA regulations, or willingness to learn.

Benefits

  • Remote / Virtual position
  • Work is primarily phone-based, handling a high volume of inbound calls.
  • Must have a reliable internet connection and quiet workspace suitable for professional phone communication.

M.A

Makers Air

Makers Air is a dynamic aviation company specializing in charter flights that prioritize creating seamless and unforgettable travel experiences across Florida, the Bahamas, and beyond. With a strong emphasis on trust, service excellence, and a passion for aviation, Makers Air is committed to building lasting relationships with clients. The company fosters an entrepreneurial, people-first culture that values accountability and results, providing its team members with the freedom and flexibility to thrive in a high-touch sales environment. As a trusted brand with a diverse fleet and operational partners, Makers Air offers its Charter Sales Brokers the opportunity to drive their own success in a commission-based role with uncapped earning potential.

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