Freelance Customer Support Representative | Remote | German Speaking

Overview

Luna Socks is Europe's leading brand for personalized socks featuring your pet's face. Our customers upload a photo, and we print unique, colorful socks – an ideal gift for pet lovers! We are looking for a German-speaking customer support representative (freelance/remote) to assist us daily for about 2 hours in handling customer inquiries.

In Short

• Responding to customer support inquiries via our social media channels (mainly Instagram)
• Providing friendly and competent information on products, orders, and general questions
• Actively approaching potential cooperation and advertising partners on Instagram
• Maintaining and tracking influencer collaborations in organized Excel spreadsheets

Requirements

• Experience in customer support and handling social media (especially Instagram)
• Reliable and independent working style
• Ability to work remotely and flexibly for about 2 hours daily
• Friendly demeanor and enjoyment in contacting customers and cooperation partners

Benefits

• Remote work from anywhere – work where you are most productive
• Flexible scheduling – adapt the 2 hours per day to your daily life
• Collaboration in an international team with colleagues from Switzerland, Germany, Czech Republic, France, and China
• Fair compensation for your work in a growing e-commerce startup