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Freelance Customer Support Representative | Remote | German Speaking

Posted 3 weeks ago
Customer Service
Freelance
Germany

Overview

Luna Socks is Europe's leading brand for personalized socks featuring your pet's face. Our customers upload a photo, and we print unique, colorful socks – an ideal gift for pet lovers! We are looking for a German-speaking customer support representative (freelance/remote) to assist us daily for about 2 hours in handling customer inquiries.

In Short

  • Responding to customer support inquiries via our social media channels (mainly Instagram)
  • Providing friendly and competent information on products, orders, and general questions
  • Actively approaching potential cooperation and advertising partners on Instagram
  • Maintaining and tracking influencer collaborations in organized Excel spreadsheets

Requirements

  • Experience in customer support and handling social media (especially Instagram)
  • Reliable and independent working style
  • Ability to work remotely and flexibly for about 2 hours daily
  • Friendly demeanor and enjoyment in contacting customers and cooperation partners

Benefits

  • Remote work from anywhere – work where you are most productive
  • Flexible scheduling – adapt the 2 hours per day to your daily life
  • Collaboration in an international team with colleagues from Switzerland, Germany, Czech Republic, France, and China
  • Fair compensation for your work in a growing e-commerce startup

Translated from German

Luna Socks logo

Luna Socks

Luna Socks is an innovative e-commerce startup specializing in custom pet socks, where customers can upload images of their beloved pets to create unique, high-quality socks. As the leading brand in its sector across Europe, Luna Socks is actively expanding into new markets, including Latin America. The company is dedicated to providing exceptional customer service and maintaining a positive brand image, ensuring that every customer interaction reflects its core values.

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