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Scheduler and Intake Coordinator - Remote

Posted 4 weeks ago
Customer Service
Full Time
USA

Overview

We are seeking an exceptional Scheduler & Intake Coordinator to join our dynamic team. This role is vital to the client experience and the smooth operation of our practice.

In Short

  • Serve as the friendly, professional first point of contact for inquiries (phone, email, website)
  • Guide families through the intake process with clarity and compassion
  • Collect and verify client insurance, documentation, and onboarding materials
  • Coordinate and manage complex scheduling for multiple therapists and locations
  • Monitor cancellations, waitlists, and rescheduling needs with efficiency and foresight
  • Collaborate with clinical and admin teams to support client care continuity
  • Maintain accurate records in our EMR system (experience with Central Reach or similar is a plus)

Requirements

  • You have 2+ years of administrative, scheduling, or intake experience in a healthcare or therapy setting
  • You’re a strong communicator—clear, compassionate, and organized
  • You thrive in a fast-paced environment and are a natural problem solver
  • You are detail-obsessed and take pride in getting things right the first time
  • You bring positive energy and a team-first attitude
  • Bilingual (Spanish-English) is a plus, but not required

Benefits

  • A purpose-driven and supportive workplace
  • Opportunity to work with an exceptional team making a real impact
  • Competitive compensation
  • Paid time off and holiday pay
  • Opportunities for growth and training
  • A culture that celebrates connection, excellence, and fun

L.C.T

Lumiere Children's Therapy

Lumiere Children's Therapy is a rapidly growing pediatric therapy group based in Chicago, dedicated to providing transformative care for children facing various challenges, including communication disorders, autism spectrum disorders, and emotional difficulties. The company fosters an interdisciplinary approach, emphasizing collaboration among therapists and family education to optimize each child's development. Lumiere Children's Therapy values its employees by offering competitive salaries, a supportive work environment, and in-house training to enhance professional skills, all while maintaining a focus on positivity and inspiration in the workplace.

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