Technical Support Analyst (Payroll) - Remote

Overview

The Technical Support Analyst will assist customers in engaging Lumary's products and services related to payroll, providing first-level service engagement and resolving customer queries efficiently.

In Short

• Join a high-growth global healthtech company.
• Provide technical support for payroll-related inquiries.
• Work in an agile and start-up environment.
• Collaborate with a diverse team across multiple countries.
• Engage with enterprise and SMB healthcare service providers.
• Document and escalate complex issues to appropriate teams.
• Participate in quality assurance and testing of products.
• Flexible working environment with remote options.
• Embrace a culture of kindness and collective success.
• Opportunities for personal and professional development.

Requirements

• 3+ years of experience in technical customer support.
• Mandatory understanding of payroll system integrations.
• Experience in payroll processing or HRIS support.
• Ability to explain payroll processes and resolve inquiries.
• Experience with ZenDesk and Salesforce is desirable.
• Strong understanding of payroll regulations and compliance.
• Familiarity with payroll cycles and reporting.
• Ability to troubleshoot payroll system errors.

Benefits

• Hybrid working environment with flexibility.
• Flexible start and finish times.
• Volunteer time off.
• Paid parental leave.
• Monthly town halls for connection.
• Social connection days.
• Quarterly employee engagement surveys.
• Personal and professional development support.
• Work for an internationally growing company.