Customer Training Specialist - Remote

Overview

The Customer Training Specialist will join Loopio’s Customer Education Team to facilitate and design training materials that enable customers for success through onboarding and training.

In Short

• Facilitate live training webinars that create value for customers.
• Create engaging training resources including decks and videos.
• Develop a thorough understanding of Loopio’s products and services.
• Keep Customer Education content accurate and up-to-date.
• Ensure a smooth customer experience across various tools.
• Manage and record customer live training webinar attendance.
• Leverage Learning Management System for tracking and follow-ups.
• Collaborate with Product Marketing to update training resources.
• Seek expertise from the RFX community for customer sharing.
• Work with internal stakeholders to understand customer training needs.

Requirements

• Background in adult education, training, or communications.
• Experience with educational tools like course authoring and video editing.
• Comfortable speaking in front of large audiences.
• Organized and detail-oriented with project management skills.
• Strong attention to detail, including spelling and grammar.
• Passion for teaching and ensuring documentation is in place.
• Desire to complete tasks thoroughly and correctly.
• Ability to identify opportunities in challenges.
• Strong relationship-building and communication skills.
• Collaborative mindset and willingness to support team members.

Benefits

• Ongoing feedback and regular 1-on-1s for development.
• Professional mastery allowance for learning support.
• Health and wellness benefits starting from day one.
• Remote work setup with necessary equipment and budget.
• Supportive culture with opportunities for team connections.
• Participation in townhalls and quarterly celebrations.
• Active Employee Resource Groups for learning and connection.
• Opportunity to make a significant impact in the business.