Product Support Representative, Italian Speaker - Remote

Overview

The Product Support Representative at Dexcom plays a crucial role in assisting customers with inquiries and technical issues related to Dexcom products, providing support that directly impacts their health management.

In Short

• Support patient inquiries and technical issues related to Dexcom products.
• Access and update patient accounts through computer systems.
• Provide technical support and training to patients and healthcare providers.
• Coordinate with Customer Advocacy to maintain high standards.
• Respond to patient inquiries via phone and email with troubleshooting tips.
• Document and analyze patient and product information.
• Participate in new product training as required.
• Comply with quality and regulatory standards.
• Promote high-quality technical support standards.
• Work in a hybrid model, offering flexibility in work location.

Requirements

• High school diploma or equivalent with 1+ years of relevant experience.
• Fluent in Italian and English with excellent communication skills.
• Flexible to work different shifts including weekends and holidays.
• Experience with Windows/Mac OS and mobile Apps (iOS/Android).
• Strong customer service and troubleshooting skills.
• Ability to work independently and as part of a team.
• Empathetic approach to customer support.
• Detail-oriented with the ability to manage complex scenarios.
• Driven to be part of a fast-growing company.

Benefits

• Comprehensive onboarding and training.
• Diverse and inclusive work environment.
• 5 additional vacation days and potential for more.
• Health Insurance with reduced premiums for dependents.
• Life and Accident insurance coverage.
• Private Pension plan.
• Health and Wellness programs.
• Regular team-building events.
• Exclusive discounts on various services.
• Access to a fitness tracking app with rewards.