Hotliner - Remote

Overview

The Hotliner is the first point of contact for clients by phone, responsible for welcoming clients, gathering their requests, performing initial triage, and directing requests to the appropriate teams.

In Short

• Respond to incoming client calls with courtesy and professionalism.
• Identify and analyze client needs by asking the right questions.
• Perform initial diagnostics of requests.
• Accurately record requests in the internal system for structured follow-up.
• Resolve simple or recurring requests using standardized procedures.
• Transfer specific or complex requests to appropriate teams.
• Ensure initial follow-up on transferred requests.
• Provide regular feedback to optimize request handling processes.
• Participate in updating knowledge bases and internal guides.
• Complete a one-month training program to familiarize with the work environment.

Requirements

• Technical or agricultural training (high school diploma or equivalent experience).
• Experience in inbound calling and needs qualification.
• Excellent interpersonal skills to build trust with clients.
• Organizational skills to manage priorities and follow up on tickets.
• Experience with data entry (Office suite or professional software).

Benefits

• Starting salary of €23,000 gross annually.
• 35-hour workweek from Monday to Friday.
• Partial remote work possible.
• Individualized training program throughout your career.
• Provided equipment: PC, iPhone, supplies.
• Additional benefits include health insurance, meal vouchers, and a positive work environment.