Bookkeeping Support Specialist - Remote

Overview

As a Bookkeeping Support Specialist at Layer, you’ll help small businesses get set up on our bookkeeping service smoothly and serve as their ongoing point of contact.

In Short

• Run live video onboarding calls with new customers.
• Support customers across chat and email by answering bookkeeping questions.
• Maintain accurate customer notes and status updates.
• Collaborate with other teams to improve workflows.
• Exceed partner and customer expectations with proactive support.

Requirements

• 2+ years of experience in a customer-facing or bookkeeping role.
• Familiarity with small business bookkeeping fundamentals.
• Strong live communication and active listening skills.
• Excellent written communication skills.
• Strong attention to detail and multitasking ability.
• An ownership and growth mindset.

Benefits

• Opportunity to work with a vibrant ecosystem of SMB software tools.
• Be part of a team dedicated to improving bookkeeping for small businesses.
• Engage with customers and help them succeed in their bookkeeping needs.