Remote Otter LogoRemoteOtter

Service Employee (m/f/d) Remote Support

Posted 15 weeks ago
Customer Service
Full Time
Worldwide

Overview

The Service Employee (m/f/d) Remote Support role involves assisting internal and external service technicians remotely, providing technical support via hotline, and troubleshooting issues with charging technology products.

In Short

  • Remote support for service technicians during on-site operations.
  • Hotline telephone support in German/English for customer inquiries.
  • Remote troubleshooting of products.
  • Collaboration with 1st level support teams and technical product support.

Requirements

  • Completed technical training as a mechatronics technician, electrician, or technician.
  • Initial work experience with technical products and systematic troubleshooting.
  • Basic knowledge of PC-based tools under Windows/Linux.
  • Familiarity with IT terms like VPN, SSH, SCP, FTP, and PuTTY is ideal.
  • High degree of initiative and teamwork with a friendly demeanor.
  • Very good German and English language skills, both written and spoken.

Benefits

  • Dynamic and collegial environment.
  • Open communication culture.
  • Flexible working hours and hybrid working options.
  • Performance-based remuneration and additional benefits.
  • Trustworthy and competent works council.
  • Individual development and training opportunities.

Translated from German

KOSTAL Group logo

KOSTAL Group

KOSTAL Group is a global, family-owned German company established in 1912, specializing in market-leading solutions for the solar and automotive industries. With approximately 20,000 employees across 47 locations in 22 countries, KOSTAL is expanding its operations in Hungary by building its first business service center. This center will focus on providing high-value business support in areas such as IT, finance, procurement, master data, sales, and HR, contributing to the company's complex and value-added processes.

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