Customer Service Associate | Part-time (Weekend) - Remote

Overview

As a Customer Service Associate at knok, you will support doctors and customers in their medical appointments, ensuring a positive experience through effective communication and management of home consultations.

In Short

• Book home consultations efficiently.
• Handle emails and calls related to home consultations.
• Manage appointment requests and registrations.
• Monitor home consultations activity in real time.
• Coordinate appointments with the triage team and doctors.
• Provide feedback to other teams.
• Ensure a positive experience for doctors, customers, and partners.
• Clarify knok subscription plans.

Requirements

• Available to work Saturday, Sunday, and Monday from 9:00 a.m. to 6:00 p.m.
• Good computer skills and ability to use different tools simultaneously.
• Strong communication and argumentation skills.
• Fluency in Portuguese, both written and verbal.

Benefits

• Opportunity to work in a dynamic healthcare environment.
• Engage in meaningful work that impacts lives.
• Collaborate with a passionate team dedicated to healthcare transformation.