Technical Support Specialist - Remote

Overview

Join Kienzle Automotive GmbH as a Technical Support Specialist and leverage your IT skills in a forward-looking environment.

In Short

• Diagnose errors and provide support for hardware and software.
• Manage software and hardware projects including configuration and commissioning.
• Provide telephone consultation and support for the Kienzle portfolio.
• Deliver 1st-level support for B2B customers via phone, email, and remote assistance.
• Conduct online training and software training for customers.
• Create technical documentation and manuals.

Requirements

• Completed training in automotive mechatronics, vehicle electronics, or IT.
• Experience with vehicle electronics, diagnostic technology, and IT systems.
• Practical skills in electronics and mechanics.
• Good PC skills and proficiency in MS Office 365.
• Independent and structured working style with a passion for solving complex problems.
• Strong customer orientation, communication skills, and patience in support.
• Driver's license Class B.
• Good English language skills.

Benefits

• Flexible working hours and home office options for a good work-life balance.
• 30 days of vacation.
• Flat hierarchies and a culture of open communication.
• Trustworthy and collegial working environment.
• Comprehensive onboarding and a supportive team.
• Attractive additional benefits including company bike and pension plans.
• Accident insurance covering private areas.
• Employee events for shared experiences.
• Individual training and coaching for personal and professional growth.