Product Planner Lead - Remote

Overview

The Product Planner Lead is responsible for overseeing the delivery of reporting and analysis services to clients for the Product Planner team, ensuring that all service requirements are met effectively and efficiently. This role typically focuses on the delivery of reports and analysis in support of optimizing LLM models for clients. The Product Planner Lead plays a key role in coordinating between clients and the Product Planners and ensuring that the agreed service level agreements (SLAs) are met.

In Short

• Oversee delivery of AI Research services to clients.
• Monitor performance and adjust to meet service levels.
• Act as primary contact for clients regarding service issues.
• Build strong client relationships and ensure satisfaction.
• Lead the team responsible for service delivery.
• Identify risks and develop mitigation plans.
• Prepare and present performance reports to stakeholders.
• Analyze trends to drive decision-making.
• Implement improvements in service delivery processes.
• Ensure compliance with security standards.

Requirements

• Experience in project management and service delivery.
• Strong analytical and performance monitoring skills.
• Excellent communication and relationship management abilities.
• Leadership experience in managing teams.
• Knowledge of security and compliance standards.
• Ability to prepare and present reports effectively.
• Experience in AI or technology-related fields is a plus.
• Proven track record in continuous improvement initiatives.
• Ability to work collaboratively in a remote environment.
• Strong problem-solving skills.

Benefits

• Opportunity to lead a dynamic team.
• Engagement with cutting-edge AI technologies.
• Flexible working conditions.
• Professional development opportunities.
• Competitive salary and benefits package.
• Supportive and collaborative work culture.
• Access to resources for continuous learning.
• Potential for career advancement.
• Work-life balance initiatives.
• Involvement in impactful projects.