Senior Systems Engineer - Remote

Overview

Keeper Security is hiring Senior Systems Engineers to support and expand our Privileged Access Management (PAM) solutions. These are highly technical, customer-facing roles where you will design, troubleshoot, and optimize deployments while also engaging directly with enterprise clients. This is a 100% remote position with an opportunity to work a hybrid schedule for candidates based in the El Dorado Hills, CA or Chicago, IL metro area.

In Short

• Provide expert-level technical support and consulting for Keeper’s Enterprise and MSP customers
• Design and optimize deployments of Keeper PAM, Keeper Connection Manager (KCM), and Keeper Secrets Manager (KSM)
• Troubleshoot complex product and integration issues, including Kubernetes, SSO/SCIM provisioning, Active Directory, and cloud services
• Engage directly with customers via email, video calls, and architecture reviews to deliver high-quality support and solutions
• Collaborate with Product, Engineering, and QA teams to escalate and resolve product defects, and advocate for enhancements
• Create internal documentation, tooling, and knowledge base content to improve support efficiency and customer self-service
• (Lead potential) Mentor junior engineers, guide technical strategy for PAM systems engineering, and support customer-facing escalations

Requirements

• Strong customer-facing skills
• Deep technical expertise in PAM and IAM systems
• Experience with Kubernetes and container orchestration
• Ability to troubleshoot complex deployment issues
• Experience with cloud services and Active Directory
• Excellent communication skills

Benefits

• Work in a fast-growing cybersecurity company
• Opportunity for hybrid work schedule
• Comprehensive training and mentoring
• Collaborative team environment
• Access to cutting-edge technology