Customer Support Specialist - Remote

Overview

The Customer Support Specialist at Aplos plays a crucial role in providing excellent customer service to nonprofit and church organizations, helping them effectively use the Aplos platform.

In Short

• Provide courteous and knowledgeable assistance to customers via phone, email, chat, and social media.
• Develop an in-depth understanding of Aplos software products.
• Diagnose and resolve customer issues efficiently.
• Maintain accurate records of customer interactions.
• Gather customer feedback for product development.
• Assist in creating customer support documentation.
• Participate in quality assurance and testing activities.
• Advocate for customers' needs within the organization.

Requirements

• A college degree in accounting, IT, Business, or related field.
• Previous experience in customer support, preferably in software or technology.
• Strong problem-solving skills.
• Excellent written and verbal communication skills.
• Empathy and patience in customer interactions.
• Familiarity with helpdesk and CRM software is a plus.
• A passion for technology and staying updated on trends.
• Willingness to work flexible hours.

Benefits

• Medical, dental, and vision healthcare coverage.
• Generous PTO plan and paid parental leave.
• Career progression and mentorship programs.
• Flexible hours.
• Employer-paid life insurance.
• FSA and HSA enrollment options.
• Contribution match to all 401k plans.
• Free Employee-Assistance Programs.