Technical Support Manager - Remote

Overview

Join us in shaping the future of Legal Tech! At JUPUS, one of the fastest-growing Legal Tech companies in Europe, you will ensure that our customers receive the best support.

In Short

• You will be the primary contact for our customers, ensuring they can successfully work with JUPUS.
• You will handle customer inquiries via email and phone quickly, competently, and solution-oriented.
• You will clarify technical and application-related questions and assist with product adjustments.
• You will identify recurring themes and help transfer solutions to our Help Center (FAQs, guides, video tutorials).
• You will work closely with our product and development team to incorporate customer feedback into further development.
• You will implement the chatbot on our customers' websites.
• You will identify technical issues on the customer side and communicate them to our development team.

Requirements

• Service-oriented mindset: You enjoy helping customers and providing them with a great support experience!
• Experience in customer support: You have worked in a support or service role and know how to explain technical and application-related questions clearly.
• Technically enthusiastic with a passion for support: You don't need to code, but you understand basic web technologies (e.g., HTML, CMS like WordPress) and are eager to learn.
• Structured and solution-oriented working style: You keep a clear overview even in stressful situations and find practical solutions quickly.
• Startup mentality: You love dynamics, tackle new challenges, and want to have a real impact!
• Strong communication skills: You can explain complex issues understandably, both in writing and verbally.
• Enthusiasm for Legal Tech: Interest in new technologies and digital solutions is a must!
• Fluent in German (written and spoken) - good English is a plus.

Benefits

• Grow with us: We offer numerous opportunities for further development and the chance to rethink one of the oldest industries in the world!
• Dynamic startup culture: Work in a motivated and collegial team where everyone supports each other!
• Flexibility: Home office and flexible working hours are part of our culture!
• Modern equipment: A current MacBook awaits you.
• Stay fit: We cover your Urban Sports Club membership!
• Sounds like you? We look forward to your application!