Resort Assistant General Manager - Remote

Overview

We are seeking a dynamic and experienced Resort-Assistant General Manager to join our luxury resort in Doha, Qatar. As the second-in-command, you will play a crucial role in overseeing daily operations, ensuring guest satisfaction, and driving business growth.

In Short

• Assist the General Manager in overall resort management and strategic planning
• Oversee daily operations of all departments, ensuring smooth functioning and high-quality service delivery
• Manage and mentor department heads, fostering a culture of excellence and teamwork
• Monitor and analyze financial performance, including budgeting, forecasting, and cost control
• Implement and maintain standard operating procedures to ensure consistency in service quality
• Handle guest complaints and resolve complex issues promptly and professionally
• Collaborate with sales and marketing teams to develop and implement revenue-generating strategies
• Ensure compliance with local regulations and industry standards
• Act as the General Manager in their absence, making critical decisions as needed
• Stay updated on industry trends and implement innovative practices to enhance guest experience

Requirements

• Bachelor's degree in Hospitality Management, Business Administration, or related field
• Minimum 2-3 years of experience in hotel/resort management, with previous experience as an Assistant General Manager or in a similar leadership role
• Proven track record of successful operational management and financial performance
• Strong leadership skills with the ability to motivate and develop teams
• Excellent problem-solving and decision-making abilities
• Outstanding communication and interpersonal skills
• Proficiency in hotel management software and Microsoft Office suite
• In-depth knowledge of hotel operations, including front office, housekeeping, food and beverage, and maintenance
• Understanding of local hospitality industry trends and regulations in Qatar
• Strong financial acumen, including budgeting and forecasting skills
• Ability to work flexible hours, including weekends and holidays
• Fluency in English; knowledge of Arabic or other languages is a plus
• Advanced degree or professional certifications in hospitality management (preferred)

Benefits

• Competitive salary
• Opportunity for career advancement
• Dynamic work environment
• Employee discounts and perks
• Health and wellness programs
• Training and development opportunities
• Supportive team culture
• Participation in community events
• Flexible working hours