Senior Online Reputation Strategist - Remote

Overview

As a Senior Online Reputation Strategist at JobLeads, you will lead the vision, strategy, and execution of our reputation management efforts across various digital platforms. This role focuses on building scalable systems and proactive storytelling to enhance the brand's reputation.

In Short

• Develop and drive JobLeads’ end-to-end online reputation strategy.
• Create playbooks and frameworks for reputation management.
• Lead collaboration with Customer Service, Marketing, and Product teams.
• Train internal teams on best practices for public interactions.
• Implement analytics-driven systems to mitigate risks.
• Design SLAs and escalation protocols for consistent responses.
• Amplify authentic customer stories across online platforms.
• Build a comprehensive reputation scorecard for tracking metrics.
• Brief leadership on reputation trends and strategic risks.

Requirements

• 4+ years in a senior role in reputation management or related field.
• Proven track record in building online reputation strategies.
• Strong leadership and influencing skills.
• Proficiency in reputation and social listening tools.
• Strategic, data-driven mindset.
• Excellent communication and project management abilities.
• Fluent in English; additional languages are a plus.
• Self-starter thriving in a remote-first environment.

Benefits

• Strategic leadership role in a mission-driven company.
• Fully remote work with flexible hours.
• Performance-based bonuses tied to reputation KPIs.
• A collaborative and transparent team culture.
• Opportunity to shape and elevate the brand.