Clinician Support Specialist (CSS) - Remote

Overview

This position is posted by Jobgether on behalf of Ambience Healthcare. We are currently looking for a Clinician Support Specialist (CSS) in United States.

Join a mission-driven team dedicated to transforming healthcare through AI. In this role, you will be the primary point of contact for clinicians, helping them maximize the value of cutting-edge AI tools. You'll troubleshoot, educate, and advocate for users, ensuring they feel confident and supported at every step. This is an exciting opportunity for someone who thrives in fast-paced, collaborative environments and wants to directly improve healthcare delivery while shaping the future of clinical technology.

In Short

• Serve as the go-to expert for clinicians, offering high-quality, real-time support that empowers them to focus on patient care.
• Troubleshoot and resolve issues efficiently, aiming for first-contact resolution to reduce friction and build trust.
• Create and maintain internal and external knowledge resources to help clinicians access information and reduce support volume.
• Analyze support trends, report insights to product and engineering teams, and contribute to the improvement of features and workflows.
• Continuously improve support systems and operations, optimizing tools and processes to enhance the clinician experience.

Requirements

• Strong communication skills.
• Experience in customer support or related fields.
• Ability to work in a fast-paced environment.
• Familiarity with AI technologies is a plus.

Benefits

• Opportunity to work with cutting-edge technology.
• Collaborative work environment.
• Impactful role in improving healthcare delivery.