Crisis Intervention Hotline Counselor - Remote

Overview

As a Crisis Intervention Hotline Counselor at The Intellect Company, you will provide immediate support and guidance to individuals in crisis, listening to their concerns, intervening in crises, and offering essential referral services to help callers through their most difficult moments.

In Short

• Respond to crisis hotline calls, supporting individuals affected by suicide, self-harm, and suicidal thoughts.
• Provide professional, evidence-based crisis counseling and emotional support using crisis intervention techniques.
• Assess caller needs and arrange emergency services or referrals to appropriate resources and teams.
• Maintain accurate and detailed call records, documenting key issues and referrals.
• Comply with data protection laws, ensuring caller privacy.
• Assist in developing crisis management plans tailored to each caller's needs.
• Make informed decisions quickly during calls, prioritizing safety and emotional support.
• Ensure smooth and complete handover of work to the next shift, maintaining continuity of support for callers.
• Focus on crisis support responsibilities, assessing high-risk cases as needed.

Requirements

• Strong communication skills and ability to listen empathetically.
• Experience in mental health support or crisis intervention preferred.
• Ability to work independently and manage time effectively.
• Familiarity with data protection regulations.
• Fluency in local language preferred.

Benefits

• Flexible remote work environment.
• Opportunity to make a significant impact on individuals in crisis.
• Training in evidence-based techniques for crisis intervention.
• Supportive team of mental health professionals.