Channel Services Consultant - Remote

Overview

The Channel Services Consultant role at Instructure focuses on facilitating the successful implementation and onboarding of new customers, ensuring long-term adoption through effective service delivery.

In Short

• Responsible for project management and configuration for new customer implementations.
• Provide technical consulting, including integration of authentication and student information systems.
• Deliver product training to customers.
• Manage change effectively to ensure smooth transitions for customers.
• Focus on enabling Value Added Resellers (VAR) in channel markets.
• Bring best practices from Instructure implementations to channel services.
• Work with stakeholders across multiple countries and cultures.
• Understand technology trends and their application in learning ecosystems.
• Support long-term customer adoption strategies.
• Collaborate with internal teams to enhance service delivery.

Requirements

• Demonstrated experience in service delivery.
• Strong stakeholder management skills.
• Understanding of technology trends in education.
• Experience working in multicultural environments.
• Ability to manage multiple projects simultaneously.
• Excellent communication and interpersonal skills.
• Proven track record of successful customer onboarding.
• Familiarity with learning management systems.
• Ability to train and mentor others.
• Problem-solving skills and adaptability.

Benefits

• Opportunity to work with a leading educational technology company.
• Collaborative and innovative work environment.
• Professional development and training opportunities.
• Flexible work arrangements.
• Competitive salary and benefits package.
• Access to the latest technology and resources.
• Supportive team culture.
• Opportunities for career advancement.
• Engagement with a diverse customer base.
• Work on impactful projects that enhance learning experiences.