Accounts Receivable/Collections Officer - Remote

Overview

We are seeking a detail-oriented and proactive Accounts Receivable Clerk to join our finance team with a primary focus on collections and email inbox management.

In Short

• Proactively monitor and manage accounts receivable aging reports to identify overdue invoices.
• Resolve billing disputes by collaborating with Sales, Customer Success, and Finance teams.
• Maintain accurate records of collection efforts and customer communications in NetSuite.
• Escalate delinquent accounts to management when necessary.
• Monitor and organize the AR shared inboxes, responding to customer billing inquiries, payment confirmations, and disputes in a timely manner.
• Route emails to appropriate team members and ensure follow-ups are completed.
• Maintain standardized email templates for collections, payment reminders, and FAQs.
• Update customer records in ERP System (contact info, PO numbers, payment terms).

Requirements

• Basic understanding of collections best practices and the ability to handle difficult conversations professionally.
• Excellent written and verbal communication skills—clear, concise, and customer-friendly.
• High attention to detail and ability to manage multiple priorities in a fast-paced environment.
• Intermediate Excel/Google Sheets skills.
• Familiarity NetSuite or similar ERP systems a plus but not required.

Benefits

• Opportunity to work in a dynamic and supportive environment.
• Professional growth and development opportunities.
• Collaborative team culture.