Connected Care Assistant - Remote

Overview

The Connected Care Assistant plays a crucial role in providing world-class service to members with complex health conditions by coordinating care and support services in collaboration with a clinical team.

In Short

• Coordinate patient-care services for members.
• Engage with at-risk members through calls and chats.
• Use autodialer for targeted outreach.
• Manage care plan task queues.
• Recommend benefits and initiate related cases.
• Complete administrative tasks and communications.
• Attend training and comply with healthcare regulations.
• Maintain patient confidentiality and follow HIPAA guidelines.
• Work flexible hours, primarily 11-8 EST or 8-5 PST.
• Other duties as assigned.

Requirements

• Prior experience in case management or healthcare preferred.
• Proficiency in motivational interviewing techniques.
• Strong telephone and communication skills.
• Ability to multitask and adapt in a changing environment.
• Highly organized with effective time management skills.
• Proficient in computer technology and health IT systems.
• Knowledge of community healthcare resources preferred.
• Positive attitude towards peers and patients.
• Acknowledge patient rights and maintain confidentiality.
• Commitment to scheduled hours.

Benefits

• Opportunity to work in a supportive healthcare environment.
• Engagement in ongoing training and development.
• Ability to make a positive impact on members' lives.
• Work with a dedicated clinical team.