Remote Otter LogoRemoteOtter

Operations Manager - Remote

Posted Yesterday
Customer Service
Full Time
Indonesia

Overview

The Operations Manager will oversee customer support and technical communication, manage public feedback, and assist with marketing initiatives.

In Short

  • Manage and respond to customer support requests via Slack.
  • Handle technical client communication regarding platform issues.
  • Monitor and respond to reviews on platforms like Trustpilot.
  • Write and submit strategic 5-star reviews.
  • Track influencer campaign performance and compile reports.
  • Research and reach out to new influencers in the finance space.
  • Support the leadership team with operational tasks.

Requirements

  • Strong communication skills.
  • Experience in customer support.
  • Knowledge of influencer marketing.
  • Ability to manage public feedback.
  • Organizational skills for administrative tasks.

Benefits

  • Opportunity to work in a dynamic environment.
  • Collaboration with a leadership team.
  • Potential for career growth.
IBMC logo

IBMC

IBMC is a forward-thinking company focused on enhancing brand awareness and driving customer engagement through innovative digital marketing strategies. With a commitment to excellence, IBMC seeks to lead the market by executing integrated marketing campaigns that align with brand objectives and key performance indicators. The company values creativity, strategic thinking, and data-driven decision-making, ensuring a cohesive brand identity across all platforms. IBMC is dedicated to optimizing marketing efforts through continuous testing and analysis, while fostering collaboration with external partners to maximize campaign effectiveness.

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