Operations Manager - Remote

Overview

We are urgently hiring for an Operations Manager responsible for the organization's overall performance and culture, acting as the key account manager for operational matters with client partners.

In Short

• Responsible for organizational performance and culture.
• Act as key account manager for operational matters.
• Execute operational plans defined by leadership.
• Develop strategies for optimizing profitability.
• Coach frontline leadership teams.
• Establish performance metrics and KPIs.
• Develop training programs for new hires.
• Conduct data analysis for operational insights.
• Foster cross-functional collaboration.
• Manage operational client relationships.

Requirements

• Minimum 5 years of senior management experience.
• Experience in BPO Operations and Management.
• Proficient in advanced Excel functions.
• Experience with Salesforce and Pipedrive.
• Strong leadership and influencing skills.
• Detail-oriented and analytical.
• Excellent decision-making skills.
• Ability to work with confidential issues.
• Proven track record of meeting targets.
• Excellent interpersonal communication skills.

Benefits

• Long-term remote work arrangement.
• Competitive salary package.
• Opportunities for professional development.
• Collaborative work environment.
• Access to training programs.