Provisioning Engineer - Remote

Overview

As a Provisioning Engineer at CrowdStrike, you will play a crucial role in ensuring customer satisfaction by providing technical support and guidance for the integration and maintenance of CrowdStrike services.

In Short

• Provide technical direction to help customers integrate and maintain CrowdStrike services.
• Provision new and existing customer features ensuring timely delivery.
• Meet or exceed customer expectations on response quality and timeliness.
• Perform audits of customer subscriptions and features.
• Create documentation for internal reference.
• Push for process improvements and new ways to delight customers.
• Share provisioning knowledge with the technical support team.
• Participate in team communications to share best practices.

Requirements

• 2+ years in customer support, technical support or related roles.
• Professional fluency in English.
• Familiarity with scripting languages.
• Passion for solving customer issues.
• Excellent communication skills.
• Ability to work independently and as part of a team.
• Strong analytical and organizational abilities.
• Ability to manage tight deadlines.

Benefits

• Remote-friendly and flexible work culture.
• Market leader in compensation and equity awards.
• Comprehensive wellness programs.
• Competitive vacation and holidays.
• Paid parental and adoption leaves.
• Professional development opportunities.
• Vibrant office culture with world-class amenities.
• Great Place to Work Certified™ globally.