Bilingual Customer Service Specialist - Work from Home - Remote

Overview

The Bilingual Customer Service Specialist at HSN will assist Spanish and English speaking customers by managing inbound calls, resolving issues, and providing a personalized customer experience while working from home.

In Short

• Answer inbound calls for Spanish and English speaking customers.
• Handle a high volume of customer inquiries.
• Assist with refunds, payments, and order placements.
• Engage in problem-solving and de-escalation of issues.
• Work from home in approved states.
• Receive automatic pay increases every 6 months for 2 years.
• Participate in a paid training period.
• Maintain high-performance standards in a fast-paced environment.
• Utilize Microsoft Office and web applications.
• Convey a positive HSN image to customers.

Requirements

• Over a year of experience in customer service or retail.
• Conversational demeanor for enhancing customer interactions.
• High school diploma or GED.
• Familiarity with troubleshooting basic computer issues.
• Ability to manage time and prioritize tasks effectively.
• Must have a compatible computer and internet connection.
• Availability to work weekends and holidays.
• Willingness to engage in ongoing education and coaching.
• Experience with e-commerce environments preferred.
• Strong reading comprehension and problem-solving skills.

Benefits

• Competitive compensation starting at $15.60/hour.
• Health care benefits starting on day 1.
• 401(k) plan.
• Paid time off and parental leave.
• Tuition reimbursement and employee assistance program.
• Company discounts and paid volunteer hours.
• Supportive and inclusive company culture.
• Opportunities for professional growth and development.
• Work with friendly teams and ambitious projects.
• Engage in a fast-paced and dynamic work environment.