Customer Service Agent – E-Commerce and Equestrian Sports - Remote

Overview

The Customer Service Agent will be responsible for independently managing order processing and ensuring high-quality customer service through various communication channels.

In Short

• Manage order processing operations independently.
• Handle orders in the ERP system.
• Provide reliable customer support via email, phone, and chat.
• Actively acquire new customers.
• Independently create and follow up on offers.
• Maintain systems and data for high data quality.
• Identify optimization opportunities in existing processes.

Requirements

• Initial professional experience in customer service.
• Strong customer orientation and service mentality.
• Excellent communication skills and commitment.
• Reliability and willingness to take responsibility.
• Experience with ERP systems is a plus.
• Very good German and good English skills; additional languages are a plus.
• Initial experience in equestrian sports is beneficial.

Benefits

• A fair, social, and friendly workplace with performance-based remuneration.
• A modern work environment with opportunities for professional and personal development.
• An open communication culture with flat hierarchies.
• A motivated and engaged team in a dynamic, positive environment.
• Numerous benefits including employee discounts, corporate benefits, a company-supported bike scheme, and more.